Cancellation Policy

I understand that on occasion, a special meeting comes up at work with a conference call to Hong Kong. I understand that your son’s drum kit needs to be repaired and you can only go at a certain time. I understand if your cat is sick and I understand if you need to pick a partner up from the airport. More importantly, I understand the need for ‘mental health days’ and ‘martini days’. Also, morning sickness, general illness, bad hair days, migraines and better offers. HOWEVER

Please arrive five minutes prior to your class time. Please phone with your ETA if you are running late, by ANY increment. If you are more than fifteen minutes late, the studio reserves the right to cancel the session and a full fee will be charged.
Any cancellation, which is not supplied with 24 hours notice, will attract a cancellation fee of one full session. This is not negotiable.

The 11th Commandment: No show – No refund!

Both studio and client must commit to your session. You will be welcomed to the studio and supported throughout your time at The Movement Refinery and GYROTONIC® Clifton Hill.

When these guidelines are observed, we can work consistently on achieving your goals!

Please turn off all electronic devices as we may be refueling the aircraft!